Have you had it with your megabank? You’re not alone. One study discovered that 23% of banking customers felt ready to cut ties with these institutions because dealing with them is just so maddening.
In fact, in honor of Moment of Frustration Day, let’s all take a moment to vent about our not-so-stellar banking experiences.
All about the Benjamins
One month, you discover your bank has raised overdraft fees by another $5. Or you turn to your bank just once to stop a payment, and the fee is more than what you spent on your morning cup of coffee all last week. And when the time comes to talk to a human being, you have to swat aside numerous sales pitches. Okay, we get it, bank, you want to make more money. You have shareholders to please. But can we tone it down just a bit?
Ever need some help and discover that it’s actually hard to track down someone who can offer any? You aren’t alone. Some research from late 2015 shows that one-third of bank customers had an unresolved issue with the bank. And nearly three-quarters of people who found resolution say it required two or more interactions with the bank to solve the problem. It would be nice if bank employees were empowered.
Clumsy attempts at personal service
If you have to listen to hold music for an hour just to speak with an actual person, can it really be called “service” at all? And who decided it was a good idea to program ATMs to wish us a happy birthday? But we might be convinced to change our minds if this weren’t an empty gesture, trying to cultivate goodwill (now, if a free fifty-dollar bill were to pop out…)
You have to wonder: Has anyone given actual thought as to what these experiences are like for customers? Fortunately, you don’t have to settle for high fees and mediocre customer service in order to carry a bank account. Find out how much you can love banking and check out a Kasasa account in your area today — and start earning rewards you actually want.
What do you hate about your megabank? Vent about your megabank in the comments below.